Terms of Service

If you use the Service on behalf of a company or property organisation, you represent that you have authority to bind that entity. "You" and "your" refer to the individual user and, where applicable, the organisation they represent.

HomeSpot is operated by G3 Labs Limited. The Service provides property-management software for the Kenyan rental market, including rent collection, tenant and maintenance workflows, communications, accounting support, and a public property marketplace.

• Organisation — a landlord or property-management entity with its own workspace, buildings, and users.
• Owner / Manager — users authorised to administer an Organisation's portfolio.
• Tenant — a renter invited to access a unit portal within an Organisation.
• Lister — a user who publishes marketplace listings without a full Organisation account.
• Content — data, text, images, listings, messages, and other materials submitted through the Service.

You must be at least 18 years old and capable of entering a binding contract under Kenyan law. You must provide accurate registration information and keep it up to date.

• You are responsible for safeguarding login credentials and all activity under your account.
• Notify us immediately at support@homespot.ke if you suspect unauthorised access.
• We may require two-factor authentication, strong passwords, or additional verification for sensitive actions.
• Tenant accounts are created through secure invite links or QR onboarding issued by a landlord or manager — do not share invite tokens publicly.

• Organisation owners are responsible for users they invite, subscription fees, and compliance with these Terms and applicable tenancy laws.
• Managers act only within permissions granted by the Organisation. Owners may revoke access at any time.
• Operational data (tenants, leases, payments, tickets) is scoped to the Organisation. G3 Labs Limited is not a party to private lease agreements between landlords and tenants.

You agree not to:

• Violate any law, including tenancy, consumer-protection, anti-money-laundering, or tax regulations.
• Upload malware, attempt to bypass security, scrape data without permission, or overload our systems.
• Impersonate others, harass users, or post unlawful, defamatory, or discriminatory content.
• Use the Service to process payments unrelated to legitimate property activity on the platform.
• Reverse engineer the Service except where Kenyan law expressly permits it.

We may investigate violations and cooperate with law enforcement where required.

• Listings must be accurate, relate to real property, and comply with Kenyan advertising and letting rules. You must have authority to advertise the property.
• We may review, pause, feature, or remove listings — especially where reports of fraud, duplication, or misleading content are received.
• Users may report listings through the in-product report form. Repeated or serious abuse may result in account suspension.
• G3 Labs Limited is an intermediary platform; we do not guarantee the completion of any sale or rental transaction between users.

• Rent collection is initiated via M-Pesa STK Push through Safaricom's Daraja API. You authorise charges to the phone number you provide.
• G3 Labs Limited is not a bank, deposit-taking institution, or money transmitter. Funds settle according to your Organisation's payout configuration and applicable partner rules.
• Successful payments generate PDF rent receipts. MRI and tax-estimate tools help landlords prepare filings; they do not constitute tax advice. Consult a qualified adviser for KRA obligations.
• You are responsible for accurate tax identifiers and commercial/residential classification where relevant to receipts or integrations you enable.

• SaaS fees are described on our pricing page. Plans may limit units, buildings, or features.
• Free trials convert to paid plans at the end of the trial unless cancelled before renewal. Billing cycles and renewal terms are shown at checkout or in your billing settings.
• Fees are non-refundable except where required by law or expressly stated in writing. Enterprise agreements may differ — contact support@homespot.ke.
• We may change prices with reasonable notice to existing subscribers.

• G3 Labs Limited owns the Service, software, branding, and documentation. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription or account period.
• You retain ownership of Content you submit. You grant us a worldwide licence to host, display, and process Content solely to operate and improve the Service.
• Feedback you provide may be used by us without obligation or compensation.

The Service integrates with third parties (for example, M-Pesa, SMS gateways, email providers, and cloud hosts). Your use of those services may be subject to separate terms. We are not responsible for third-party outages or acts.

Organisation users must treat tenant personal data as confidential and use it only for legitimate property-management purposes, consistent with the KDPA and our Privacy Policy. Tenants must not misuse landlord or co-tenant information obtained through the Service.

• You may stop using the Service and request account closure at any time, subject to outstanding fees and legal retention requirements.
• We may suspend or terminate access immediately for breach of these Terms, non-payment, security risk, or legal requirement.
• On termination, your right to access the Service ends. We may retain data as described in the Privacy Policy.

The Service is provided on an "as is" and "as available" basis to the fullest extent permitted by Kenyan law. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, G3 Labs Limited shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.

Our aggregate liability arising from or relating to the Service shall not exceed the greater of (a) the fees you paid to us in the twelve (12) months before the claim, or (b) KES 50,000.

Nothing in these Terms excludes liability that cannot be excluded under Kenyan law (including liability for fraud or death/personal injury caused by negligence).

You agree to indemnify and hold harmless G3 Labs Limited, its directors, officers, and employees from claims, damages, and expenses (including reasonable legal fees) arising from your Content, your breach of these Terms, or your violation of any law or third-party rights.

These Terms are governed by the laws of the Republic of Kenya. The parties submit to the exclusive jurisdiction of the courts of Nairobi, Kenya, unless mandatory consumer-protection rules require otherwise.

Before commencing court proceedings, the parties will attempt in good faith to resolve disputes by contacting support@homespot.ke within thirty (30) days.

• Entire agreement — These Terms and the Privacy Policy constitute the entire agreement regarding the Service.
• Severability — If any provision is unenforceable, the remainder stays in effect.
• Assignment — You may not assign your rights without our consent. We may assign our rights in connection with a corporate transaction.
• Changes — We may update these Terms. Material changes will be notified through the Service or email. Continued use after the effective date constitutes acceptance where permitted by law.

G3 Labs Limited
Email: support@homespot.ke